Shipping policy
At Aquafy, we offer free shipping on all orders within the United States. Our goal is to ensure a smooth, fast, and reliable delivery experience.
Order Processing
Orders are typically processed within 1 business day after payment confirmation.
Processing includes order verification, preparation, packaging, and handover to our shipping partner.
Business days are Monday through Friday, excluding public holidays.
Shipping Time
Estimated delivery time within the United States is:
5 calendar days
Please note that this timeframe does not include processing time.
Delivery times may vary due to factors outside our control, such as:
- Carrier delays
- Weather conditions
- Holidays or peak periods
- Other unforeseen logistical issues
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please allow 24–72 hours for tracking updates to appear.
Order Cancellation
If you wish to cancel your order, please contact us within 1 hour of placing it.
We cannot guarantee cancellation if the order has already been processed or shipped.
Incorrect Address
Customers are responsible for providing accurate shipping information.
Aquafy is not responsible for orders lost due to incorrect or incomplete addresses.
Shipping Delays
While we aim to deliver on time, delays can occur.
Aquafy does not offer compensation for delays caused by external factors.
Contact Us
If you have any questions about your order or shipping, please contact us at:
support@tryaquafy.com